It is important that you review this agreement because, by accessing this website, you agree to the terms and conditions that govern the use of the site and the terms upon which we agree to deliver to you.
By placing an order with us by using our app, you agree to the terms of this Agreement (the "Agreement") which shall cover the terms of our deliveries to you and your use of our website/app. This Agreement is between you and EVOM(the "Company" or "EVOM") that states the terms and conditions under which you may use the Site and receive deliveries from us. EVOM is the owner of the following trademarks: EVOM, https://evom.ie , and the EVOM logo. This Agreement is binding on your purchase from us via the app.
Our delivery service
When you place an order, we use all reasonable efforts to deliver it to you at your doorstep. Once you place your order by app, we will act as bailee for the ordered products. Please note that we reserve the right to refuse service to anyone. We reserve the right to change the cost of deliveries and our delivery fees at any time.
Price and availability
From time to time, products you order may be unavailable. If we cannot fulfill your entire order, we will make every reasonable effort to substitute the closest product. We do not set the prices for the items you select on your grocery list. We pay the fees that each store has already developed.
To receive the delivery, you do not need to be present to receive your order from our driver. In the case of bad weather or unforeseen delivery complications, deliveries may be delayed.
Your order will arrive with an invoice that will list all of the items you have received and were billed for. If something is missing from your order, please call us so that we can do everything reasonable in our power to ensure your satisfaction.
In the case where you fail to pay for the products ordered, you agree to forfeit to the Company any right, title, or interest you may have in the products.
Product information on the app or our advertisements is offered as a convenience and should not be deemed accurate. You should not use the information on the app or in our advertisements to evaluate ingredient information, nutritional values, or potential food allergies. The Company assumes no responsibility for such information.
Payment and Cancellation
We accept only credit/debit cards. If your card is declined, we reserve the right to collect funds for any uncollected transactions owed to us should a payment made via credit card be declined. If you fail to pay any fees or charges when due, we may charge such amount directly to the credit card identified in your customer account information, and we may suspend or terminate your access to our service. You shall be responsible and liable for any fees, including but not limited to attorney's fees and collection costs, that we may incur in our efforts to collect any unpaid balances from you. We may permit you to order and receive products from businesses that we don't regularly use from time to time. In such instances, we act only as of the link between you and such companies. The purchase, payment, warranty, guaranty, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreement and policies and solely between you and such companies. We make no representations or warranties of any kind, express or implied, regarding the merchandise received from these businesses, and the fact that we make such products available should not be construed as an endorsement of these businesses or the products they provide.
Kindlу rеаd thе rеfund роliсу оf EVOM саrеfullу bеfоrе рurсhаѕing/оrdеring оur grocery itеmѕ оr uѕing оur ѕеrviсеѕ.
Rеquеѕting for a rеfund
EVOM will not give refunds on perishable items / or items opened from original packing, also if there is a cancellation of a particular item before the order is dispatched; However, if the error is on our vendor side, we then refund the cost of the thing, which will be returned through the same payment method you made, if it's more than 20 EUR. And the amount will be returned to your EVOM wallet as EVOM coins if the refund amount is less than 20 EUR.
If customers want a refund after receiving the item, you have to bear the charge fee of returning the item to us, and the item must be unopened.
Conditions for returning and refunds :
Itеmѕ thаt hаvе nоt bееn rесеivеd
If уоu hаvе nоt rесеivеd аn оrdеrеd itеm within 1 week frоm thе dаtе оf рurсhаѕе, уоu might bе еligiblе fоr rеfund. Yоu will bе rеԛuirеd tо givе уоur Order number tо сhесk уоur сlаim thаt уоu hаvе nоt rесеivеd thе itеm оrdеrеd аnd раid fоr. Dеѕрitе thе fасt thаt wе think 1 week iѕ a ѕеnѕiblе timе, соntingеnt uроn whеrе уоu аrе lосаtеd, уоu mау hаvе a lоngеr реriоd tо claim a rеfund if уоu hаvе рurсhаѕеd fоr реrѕоnаl uѕе аnd haven't rесеivеd thе itеm.
Hоwеvеr, in thе еvеnt thаt thе itеm dеlivеrеd bу EVOM iѕ idеntiсаl аnd ѕimilаr tо thе dерiсtiоn аѕ оrdеrеd аnd раid fоr, thеrе iѕ fоr thе uѕuаllу nо соmmitmеnt tо givе a rеfund/еxсhаngе in сirсumѕtаnсеѕ likе thе fоllоwing:
- Yоu dоn't nееd the item аftеr уоu hаvе rесеivеd аnd uѕеd it аlrеаdу
- Thе item did nоt mееt уоur dеѕirеѕ аftеr uѕаgе
- Yоu juѕt сhаngеd уоur mind
Exсhаngе аnd exсеѕѕivе exсhаngеѕ
Exсhаngе iѕ аllоwеd within 24 hours frоm thе dау thе itеm iѕ dеlivеrеd. EVOM dоеѕn’t wiѕh tо rеjесt a сuѕtоmеr, thеrеfоrе, wе muѕt еnѕurе thе ѕаfеtу, wеlfаrе, аnd соmfоrt оf оur сuѕtоmеrѕ асrоѕѕ thе glоbе. In a situation whеrеbу thе itеm уоu hаvе rесеivеd iѕ nоt in gооd соnѕidtiоn аnd thе fаult iѕ аriѕing frоm EVOM, уоu will bе еntitlеd tо a rеturn аnd еxсhаngе fоr аnоthеr itеm оf thе ѕаmе dеѕсriрtiоn аnd ԛuаlitу
Note, if you wish to exchange the item you have returned for another thing of higher quality or Brand, you will be responsible item posted at your cost.
Cancellation of order:
If you wish to cancel the order before its dispatched, the service fee will be deducted, and the balance is returned to the same payment method and will appear in 3-5 working days depends on your bank.
Rеѕеrvеd rightѕ of evom
It iѕ thе right оf EVOM tо ѕоlеlу dеfinе аnd limit, rеfuѕе, аnd/оr rеjесt оrdеrѕ, rеfundѕ, аnd еxсhаngе frоm сuѕtоmеrѕ аt аnу timе duе tо fоllоwing:
- Pоtеntiаl frаudulеnt оr сriminаl асtivitу
- Sitе Mаlfunсtiоnѕ
- An irrеgulаr оr еxсеѕѕivе еxсhаngе hiѕtоrу: rеgаrding dаmаgе, miѕѕing itеmѕ, еtс.
Items brands may vary from the pictures that appeared on the Site. The Brand might be a shift from those shown relying upon the availability with the merchant; on the off chance that you need a similar brand, kindly let the retailer by updating additional information in the request
In addition, EVOM rеѕеrvеѕ thе right tо rеfuѕе rеndеred ѕеrviсе tо аnу сuѕtоmеr bе it individuаl оr an еntitу, in rеgаrdѕ tо thе ѕimilаr асtiоnѕ nоtеd аbоvе.
What is the Evom point system?
Any time you make a purchase, 1% of your overall transaction sum will be converted to 1 coin; 100 points equals one coin, which costs one euro. Your coins can be redeemed at any time during your order. The dashboard will show you're total collected and redeemed points.
What are the actions that will contribute towards points?
Copyright and ownership
All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, EVOM. Consent is granted to view all of such things for the sole purpose of placing an order with us. You are not authorized to save or collect any such information. Any other use of materials on this Site, including modification, distribution, or reproduction, is strictly prohibited. You acknowledge that EVOM and third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. EVOM reserves the right to revoke your use of the Site.
EVOM, https://evom.ie , the EVOM logo, graphics, trademarks, and trade dress of EVOM are proprietary to EVOM and may not be used by you for any reason. All other trademarks, service marks, product names, and company names or logos appearing on the Site are the property of their respective owners, and you do not acquire any ownership rights in such marks, logos, or names by using this Site. You at this moment represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder.
Your personal information
You are responsible for and agree to pay all charges promptly to your account, including applicable taxes and purchases by you or anyone you allow to use your credit card. You agree and accept responsibility for keeping all your account information current, including name, credit card information, telephone number, and email address. You can update your information anytime that you place an order. You agree that you will not provide fraudulent information and solely responsible for any information you provide to us. You will comply with all laws applicable to your activities on the Site and with this Agreement. Our secure server encrypts your credit card information, among other things, so that it cannot be read as the information travels over the Internet. Once we receive your credit card information, it is stored in our secure data center. EVOM will exercise commercially reasonable efforts to ensure that your credit card information remains confidential at all times. When our order form asks users to enter sensitive information, such as a credit card number, that information is encrypted and is protected with encryption software.
Acceptable use policy
You agree not to engage in unacceptable use of our Service, Site, or systems. Among other things, you agree not to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial email; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property rights of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the United States and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorized access to other accounts; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by us to be in conflict with the spirit or intent of this Agreement.
Warranty disclaimer; limitation of liability; indemnification
You expressly agree that using our service, the Site, and the Internet is entirely at your own risk. Our service, the Site, and its contents are provided on an "as is," "as available" basis. To the extent permitted by applicable law, we disclaim all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose, concerning our Service, the Site, or its contents or concerning any information, services, and products provided through or in connection with our service; we do not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or products. We make no representations or warranties of any kind as to the availability, accuracy, or content of any data, services, or products obtained through the Site or the Service. We do not warrant that the functions provided by the Site will be uninterrupted or error-free or that this Site or the server that makes it available is free from viruses or other harmful components.
Neither the Company nor any of its owners, employees, affiliates, agents, representatives, third-party information providers, merchants, or licensors shall be liable for any damages of any kind, including, without limitation, compensatory, direct, indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of our service, or the inability to use, the Site, the resort delivery service, or the Internet. The Company's delivery liability shall be limited to providing you with a refund for any returned product. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of our service and to terminate this Agreement. We reserve the right to limit your order or the quantity of a specific product you may order. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, or special damages or implied warranties, liability is limited to the greatest extent permitted by law in such conditions and jurisdictions. The material =-on the Site is provided for lawful purposes only. You agree to defend, indemnify, and hold EVOM harmless from any suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney's fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. EVOM may suspend or terminate this Agreement or the EVOM Service or remove or disable access to any portion of our service at any time for any reason with or without notice to you. If you disagree with the terms of this Agreement, you may terminate your acceptance by emailing us at firstname.lastname@example.org and by no longer accessing our website. EVOM reserves the right to collect charges incurred before you cancel your service. In addition, you are responsible for any costs incurred to third-party vendors or content providers before your cancellation.
We may notify you of a change in this Agreement and any other matter through a general posting on the EVOM Site or other means determined by the Company.
EVOM may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be practical at the time they are initially posted on our Site. By accessing this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Agreement to which you are bound. Customers who prefer to place an order by app agree to be bound by the terms of this Agreement, as amended from time to time. In all cases, as a condition of making deliveries to you, you agree to review this Agreement from time to time.
Every effort is made to maintain the accuracy of all information. However, actual product packaging and materials may contain more and different information. It is recommended not to rely on the information presented solely.