Getting Started
How do I register on Evom?
You can create an account by clicking on the "Sign up" button on the homepage by giving your name, phone number, password, and area.
Do I have to register to make an order?
You can make an order as a guest through Guest login ( you do not need to create an account to make an order ) by giving your name and area.
However, there are many advantages of registering for the app.
Can I download Evom mobile Apps?
Yes, you can download mobile apps. Currently, our platform supports Android and ios(Apple) search for Evom from respective stores or download it from the homepage.
How Evom works
What if I forget my password?
If you forget your password, you can go to the login page, click on the "forgot your password" link, give your mobile number, and click on submit. Then an OTP will be sent to your mobile number. Using OTP, you can reset your password on our App.
Is the shipping address is essential?
The shipping address is the address where your order will be delivered.
What payment methods you accept?
Currently, we accept all major Debit and Credit cards.
Is it safe to use my credit/ debit card?
Yes, we use Stripe for our payment process, and it is safe to use your cards. You can find more details from their website, www.stripe.com.
Can I place my order over the phone?
No, you cant place your order over the phone. We recommend ordering through our simple and effective on-demand ordering App.
Would I like to cancel my account?
Sorry for leaving us; however, you can contact us to cancel the account if you are not an active shopper.
Pricing Plans
Does it cost for Delivery?
Yes. The closer to the shop you selected, the lower the cost of deliveries.
Why do you charge a Service charge?
We provide a platform between you as a user with vendors. We make sure we bring the best price for all products directly from the vendor to our users. And we only charge users for the maintenance cost as their service charges.
What is Wallet?
You have a wide range of benefits, and refer for more info at EVOM App.
Are there any hidden charges for cancellation and refunds?
There are no hidden charges which will be charged for Refunds; however, for Cancellations, we will not refund the service charges.
Do you offer discounts or coupons?
Yes, you can benefit from these great deals and discounts via signing up for our App. Also, you can buy vouchers from our App.
I placed an order, but I want to cancel. Will I get My Money Back?
You are eligible for a refund; however, we will deduct the service charges as the processing fees are already levied on us, and the balance money will be in your account in 3-5 business days.
Points
What is Evom point system?
Any time you make a purchase, 1% of your overall transaction sum will be converted to 1 coin; 100 points equals one coin, which costs one euro. Your coins can be redeemed at any time during your order. The dashboard will show you're total collected and redeemed points.
What are the actions that will contribute towards points?
* Refer
* like
* Share
* Comment
Delivery
Delivery not available at the provided address
When you try to checkout, you may notice that Delivery not available at provided address because the seller not available to deliver groceries to your address.
we are trying to add more; please reach us at shop@evom.ie for any queries.
